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F&Q
What makes ALÏA PARIS jewelry special?
ALÏA PARIS jewelry is thoughtfully sourced in Paris, combining Parisian elegance with exceptional quality and affordability.
Our pieces are crafted from premium stainless steel that offers:
- Tarnish-resistant finish that maintains its beauty over time
- Hypoallergenic properties, gentle on sensitive skin
- Durability for everyday wear
- Accessible luxury at affordable prices
Each piece is designed to bring you timeless style without compromise—beautiful jewelry that's as kind to your skin as it is to your budget.
Which countries do we ship to?
We ship to the following countries:
Europe:
- France (with free shipping option available)
- Belgium, Luxembourg, Netherlands
- Austria, Czech Republic, Germany, Italy, Poland, Spain
International:
- United Kingdom
- United States (5-14 day delivery)
We currently ship to 13 countries across Europe and internationally. Shipping methods and delivery times vary by destination.
Where do we ship from?
All packages are carefully prepared and shipped from our atelier in Paris. We dispatch orders within 24-48 hours, and every shipment includes tracking so you can follow your jewelry's journey to you.
What is your return and refund policy?
At ALÏA PARIS JEWELRY, we want you to love your jewelry. If you're not completely satisfied, we offer returns within 7 days of receiving your order.
Returns (7-Day Window)
You may return the following items within 7 days of delivery:
- Rings
- Bracelets
- Necklaces
- Accessories (clutches, etc.)
Return Conditions:
- Items must be unworn, undamaged, and in original condition with all tags attached
- Original packaging must be included
- Customer is responsible for return shipping costs
- Returns must be initiated within 7 days of delivery
Non-Returnable Items:
Earrings - For hygiene and safety reasons, earrings cannot be returned once shipped. All earring sales are final.
How to Initiate a Return:
Contact us at aliaparis.shop@gmail.com within 7 days of receiving your order. Include your order number and reason for return. We will provide return instructions. Once we receive and inspect the returned item, your refund will be processed within 5-10 business days to your original payment method.
Refunds for Defective or Incorrect Items:
If your jewelry arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days with photos. We will issue a full refund including return shipping costs.
Non-Delivery:
If your order does not arrive within the expected delivery timeframe, please contact us and we will investigate and issue a refund if necessary.
Exchanges:
We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
How much does shipping cost?
Shipping costs vary by destination:
France:
- Standard shipping: €4.90
- FREE shipping on orders over €50
Benelux (Belgium, Luxembourg, Netherlands):
- Standard shipping: €5.90
- FREE shipping on orders over €70
Other EU Countries (Austria, Czech Republic, Germany, Italy, Poland, Spain):
- Standard shipping: €12.90
- FREE shipping on orders over €100
United Kingdom:
- Standard shipping: £19.00
United States:
- Standard delivery (5-14 days): $45.00
All orders include tracking numbers where available.