Shipping policy

SHIPPING POLICY / POLITIQUE DE LIVRAISON

Last Updated: February 19, 2026

1. SHIPPING ZONES

We ship our jewelry and accessories to the following destinations:

France (Metropolitan)

  • Standard Shipping
  • Free Shipping (conditions apply)

European Union

  • Belgium, Luxembourg, Netherlands (Benelux)
  • Austria, Czech Republic, Germany, Italy, Poland, Spain
  • United Kingdom

International

  • United States

2. PROCESSING TIME

Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.

3. DELIVERY TIMES

Estimated delivery times from dispatch:

  • France: 2-4 business days
  • Benelux & EU Countries: 4-7 business days
  • United Kingdom: 5-8 business days
  • United States: 5-14 business days

Please note these are estimates and may vary during peak periods or due to customs processing for international orders.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free Shipping: Available for orders to France meeting minimum order requirements €50.

5. TRACKING

All orders include tracking. You will receive a tracking number via email once your order ships. You can track your package through the carrier's website.

6. CUSTOMS & DUTIES (International Orders)

For EU orders: No additional customs fees or import duties apply.

For UK orders: Customs duties and taxes may apply and are the responsibility of the recipient. These fees are determined by UK customs authorities.

For USA orders: Customs duties and taxes may apply and are the responsibility of the recipient. These fees are determined by US customs authorities.

7. DELIVERY ISSUES

Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at [your email] with your order number and photos (if damaged). We will work with the carrier to resolve the issue.

Incorrect Address: Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Unclaimed Packages: If a package is returned to us as unclaimed or undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. ORDER MODIFICATIONS

Once an order is placed, we cannot guarantee changes to the shipping address. Please contact us immediately at aliaparis.shop@gmail.com if you need to modify your order.

9. CONTACT

For questions about shipping, please contact us at:

  • Email: aliaparis.shop@gmail.com
  • We aim to respond within 24-48 hours